HelloService.ai enables AI-driven communication between businesses ("Merchants") and their customers ("Users"). By using our platform, you consent to the data practices described in this policy.
2. Information We Collect
When you use our services, we may collect the following types of information:
Personal Information: This may include your name, phone number, email address, and any other data you provide during communication with our AI agents.
Usage Data: We may collect information about your interactions with our services, such as call times, messages, and responses provided by the AI agent.
Technical Data: Information such as IP addresses, browser types, and device identifiers may be collected to enhance platform security and functionality.
3. Recording of Calls and Text Chats
To ensure service quality, accuracy, and validation of information, we may record:
Voice Calls with AI Agents: Calls made to and from the AI agents may be recorded to improve service quality, assist with training, and validate the information shared.
Text Chats with AI Agents: Text-based interactions with the AI agents may be recorded to enhance quality, validate communication, and support AI training efforts.
By using our services, you consent to these recordings. We use appropriate safeguards to protect this data and ensure it is used in compliance with applicable laws.
4. How We Use Your Information
We use your information to:
Facilitate Services: Provide AI-driven responses, schedule appointments, and facilitate communication between you and the Merchant.
Enhance User Experience: Analyze usage data to improve service functionality, user interfaces, and overall performance.
Communications: Send notifications, updates, or reminders related to the services you have requested.
Quality Assurance and AI Training: Recorded calls and chats may be reviewed to enhance service quality and improve AI performance, ensuring that the AI agent better meets user needs.
Legal Compliance: Comply with applicable laws, including data protection and privacy regulations, or respond to legal requests.
5. Data Sharing
Your information may be shared with:
Merchants: Personal data collected during interactions is shared with the Merchant you are engaging with, solely for the purpose of fulfilling the requested service.
Third-Party Service Providers: We may use third-party services for data processing, communications, or analytics. We ensure that all third parties comply with data protection laws and handle your data responsibly.
Legal Obligations: We may disclose your information if required by law or to protect the rights, safety, or property of HelloService, our users, or others.
6. How We Protect Your Information
We implement a variety of security measures to protect your personal data:
Encryption: We use encryption to safeguard data during transmission and storage.
Access Controls: We restrict access to personal data to authorized personnel who need it for operational or legal purposes.
Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. This includes recordings of calls and text chats, which will be stored for quality and training purposes for a limited period. If you wish to delete your information, please contact the Merchant directly or reach out to us.
8. User Rights
Depending on your location, you may have the following rights regarding your personal data:
Access: You have the right to request a copy of the personal data we hold about you.
Correction: You can request corrections to inaccurate or incomplete information.
Deletion: You may request deletion of your personal data, subject to legal and operational considerations.
Data Portability: You can request that we transfer your personal data to another organization or directly to you.
If you wish to exercise any of these rights, please contact us at [Contact Information].
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your user experience. You can control cookie preferences through your browser settings.
Functional Cookies: Necessary for basic service functionality.
Analytical Cookies: Used to understand user behavior and improve services.
You can choose to disable cookies, but this may affect the functionality of the services provided.
10. Use of AI and LLMs
Our AI agents use Large Language Models (LLMs) to provide responses and facilitate communication.
Accuracy Efforts: We make best efforts to narrow responses to accurate information and allow Merchants to test outputs before deployment.
AI Training and Quality Improvement: Recorded interactions may be used to enhance AI quality and accuracy. We do not use your data to train third-party AI models; all training efforts are strictly to improve HelloService’s AI functionality for your benefit.
Data Retention: We retain AI-related data only as necessary to provide the requested services and comply with legal requirements.
11. Children's Privacy
Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under the age of 13 without parental consent, we will delete it promptly.
12. International Data Transfers
If you are located outside Canada, your information may be transferred to and processed in Canada, where our servers are located. We ensure that data transferred outside your jurisdiction is subject to adequate safeguards.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. Continued use of the service after any changes signifies acceptance of the revised policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: