We believe billing should be clear, fair, and stress-free — so you can focus on running your business, not watching the clock.
Here’s how it works:
We find that for most small to mid-sized businesses, 2 hours of talk time more than covers day-to-day needs.
For example:
Even if you get more calls than this, extra minutes are billed to the exact second, so there’s no waste. You might pay just a few extra dollars on a busy month — and that’s only if you’re getting more customer interactions (which is a great problem to have!).
A small retail business averages 3-minute calls. That’s 40 calls a month fully covered by the base plan. They only pay extra when there’s an unusual surge in work (like during a cold snap when pipes burst), and even then, the extra cost is just a few dollars for dozens of extra customers helped.
In short: You start with plenty of included time, your costs scale gently with your growth, and there’s never a penalty for being successful.
💡 Most of our customers stay under 2 hours — why not start there and see how it works for you?
* This example is based on our standard retail plan. Rates, included minutes, and per-second charges may vary depending on the plan you signed up for. Your monthly price and any ongoing usage rates will always be clearly displayed at the time of signup.