Welcome to HelloService.ai! We connect you to businesses using our AI-driven tools for customer service, lead generation, and appointment scheduling. By using our service, you agree to these Terms of Use ("Terms"). Please read them carefully before proceeding.
1. Introduction
These Terms govern your use of services provided by HelloService.ai (“we,” “our,” or “us”) on behalf of the businesses ("Merchants") you interact with. By accessing, using, or providing information through our platform, you agree to comply with these Terms.
2. Services Provided
HelloService.ai enables you to communicate with Merchants using AI agents. These agents can assist with:
Answering questions related to products or services.
Scheduling appointments.
Providing updates and general customer service.
3. Information You Provide
To use our services effectively, you may be asked to provide personal information such as:
Phone Number
Name
Email Address
Physical address
Requested services or products, or other related info
This information is used to facilitate communication, schedule services, or provide updates. By providing this information, you agree that it may be shared with the Merchant you are interacting with for the specific purpose of delivering the requested service.
4. Privacy and Data Security
We respect your privacy and are committed to protecting your personal information:
Data Use: Your information is only used to connect you with the Merchant and facilitate the requested services.
Security Measures: We use industry-standard security protocols to protect your data from unauthorized access or breaches.
Data Retention: We retain your data only as required by applicable law or for the duration necessary to provide the requested services.
For more details on how your data is handled, please refer to our Privacy Policy.
5. User Responsibilities
Accuracy: You must provide accurate and complete information when interacting with the AI agents. Inaccurate information may affect the quality of service provided.
Compliance: You agree to use our services in compliance with all applicable laws, regulations, and these Terms.
Communication: You consent to receive communications, including notifications, confirmations, and appointment reminders via email, SMS, or other means necessary to fulfill the requested services.
6. Limitations and Disclaimers
While we strive to provide accurate and efficient AI interactions, there are inherent limitations:
No Guarantees: We cannot guarantee uninterrupted or error-free service, nor can we ensure that all responses will be accurate or complete.
Transcription and AI Limitations: AI agents may generate incorrect or incomplete responses due to misinterpretations, mispronunciations, or inaccuracies in voice transcriptions. We recommend verifying information received from the AI with the Merchant.
Appointment Scheduling: HelloService.ai is not responsible for missed appointments, scheduling errors, or other issues related to booking services. These responsibilities rest with the Merchant.
Limited Liability: To the extent permitted by law, HelloService.ai and Merchants are not liable for:
Any indirect, incidental, or consequential damages arising from your use of the services.
Lost business, missed appointments, or other issues stemming from the use of the AI tools or Merchant services
7. Merchant and HelloService Responsibilities
While Merchants and HelloService.ai strive to offer reliable services, there are certain limitations:
Merchant’s Role: Merchants are responsible for the accuracy of the information provided to you, as well as for fulfilling the services you request.
HelloService’s Role: HelloService.ai provides the technical platform for AI interactions and appointment scheduling but is not responsible for the actual delivery of services or accuracy of information by Merchants.
8. Third-Party Services
Integrated Services: HelloService.ai may use third-party services to deliver certain features, such as communication tools, analytics, or appointment scheduling.
Consent: By using our services, you consent to the involvement of these third-party services in delivering requested functionalities.
9. User Rights and Data
Access and Correction: You have the right to access and correct your personal information collected during interactions with the AI agents. Please contact the Merchant directly for any data-related requests.
Privacy Protections: We comply with data protection laws, including PIPEDA and GDPR, to safeguard your personal data.
10. AI Training and Data Use
No AI Training: We do not use your recorded conversations or interactions to train our AI models. Your data is used only to facilitate the services provided by the Merchant.
Data Retention: Your information is retained only as necessary to comply with legal obligations or provide the requested services.
11. Termination of Use
We reserve the right to terminate or suspend access to our services for any user who violates these Terms or engages in illegal, abusive, or unauthorized use of the services.
12. Dispute Resolution and Governing Law
Any disputes arising from your use of HelloService.ai will be subject to binding arbitration in Ontario, Canada, except where prohibited by law.
These Terms are governed by the laws of Ontario, Canada.
13. Changes to the Terms
We may update these Terms periodically. We will notify you of any changes on our website, and continued use of the Service after any changes constitutes acceptance of the updated terms.
14. Contact Information
If you have questions or concerns about these Terms or your data privacy, please contact the Merchant directly, or reach out to HelloService.ai at [Contact Information].
By using the HelloService.ai platform, you agree to these Terms of Use and consent to the collection, use, and sharing of your information as outlined. Thank you for using our service!